How to delete Gcash account lost SIM?

If you’ve lost your SIM card and want to delete your GCash account, follow these steps:

Contact GCash Support

Since you no longer have access to your SIM card, you’ll need to reach out to GCash customer support directly. Here’s how:

• Via Email:
  1. Send an email to support@gcash.com.
  2. Use the subject line: Request for Account Deletion – Lost SIM.
  3. In the body of the email, provide the following details:
     • Your full name (as registered in GCash).
     • Your registered mobile number (the one linked to your GCash account).
     • A brief explanation of your situation (e.g., lost SIM, unable to access account).
     • A valid reason for deleting your account.
     • A scanned copy or photo of a valid government-issued ID (e.g., passport, driver’s license, or any ID with your photo and signature).
  4. Wait for their response and follow their instructions.
• Via GCash Help Center:

• 1. Visit the GCash Help Center: https://help.gcash.com.
  2. Click on Submit a Ticket.
  3. Fill out the form with your details and explain your situation.
  4. Attach a scanned copy or photo of your valid ID.
  5. Submit the form and wait for their response.

Visit a GCash Partner Outlet (Optional)

If you’re unable to resolve the issue online, you can visit a GCash Partner Outlet or Globe Store for assistance. Bring a valid government-issued ID and explain your situation to the staff.

Secure Your Account

While waiting for GCash to process your request, take steps to secure your account:

• Inform GCash support about your lost SIM to prevent unauthorized access.
• If you have funds in your GCash account, request assistance in transferring or withdrawing them.

Follow Up

GCash may take a few days to process your request. Follow up with them if you don’t receive a response within 3-5 business days.

Important Notes:

• Deleting your GCash account is irreversible. Ensure you’ve withdrawn or transferred any remaining balance before proceeding.
• If you plan to use GCash again in the future, you’ll need to register with a new mobile number.

Let me know if you need further assistance!